Hi, we’re iLement and welcome to the iLement Refund Rules. As a digital marketplace, these rules outline what you can expect from the authors of the items you buy. They apply to all authors and customers.
The products sold on our platform are digital goods and cannot be "returned". Your entitlement to a refund is designed with this in mind. Additionally, each country has its own laws regarding refunds, which remain applicable.
Please note that we cannot process refunds for products where the date of purchase is older than:
If you have purchased an item from the “Web Themes and Templates” or “Code” category on iLement and are experiencing a technical issue, we recommend contacting the author for assistance. They can often help troubleshoot your problem.
If the author is unable to resolve your issue, a refund may be warranted under the following circumstances:
If an item does not function as expected, the author must promptly address the issue by updating it. If the item is "not as described", you may be entitled to a refund.
If an item contains a security vulnerability that cannot be easily fixed, you may be eligible for a refund. Authors must promptly update the item if it can be fixed.
If you purchased item support and it is not provided in accordance with the policy, the author should refund your purchase.
If you have not downloaded an item within 30 days of purchase, you may be eligible for a refund by providing the author with your purchase code for verification.
If you cannot reach an agreement with an author regarding a refund, you can raise a dispute for iLement to investigate. Refunds issued by iLement are discretionary, and decisions are final. Purchases older than 180 days are not eligible for disputes.
To the extent permitted by law, neither iLement nor the authors are obliged to issue refunds in the following situations: